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How can we help you?

Here we answer some Frequently Asked Questions.

Subscription

Q: What subscription plans does CompassList offer?
A:

We currently have two tiers of subscription plans: the Basic and the Premium.

Q: What is a Basic subscription? What does it offer?
A:

When you sign up for Basic subscription, you can:

(a) Get limited access to our Research Database;

(b) Get limited access to our Insights section of articles;

(c) Receive CompassList’s newsletters by email; 

(d) Download content that you have access to in PDF format;

(e) Listen to audio versions of content that you have access to;

(f) Share our content on social media and via email;

(g) Leave comments on selected content; and

(h) Receive invitations to our exclusive events.

Q: What is a Premium subscription? What benefits do I get when I become a Premium subscriber?
A:

Our Premium subscription plan, also called the Lister Premium, entitles you to: 

(a) Get unlimited access to our Research Database, including Premium content;

(b) Get unlimited access to our Insights section of articles, including Premium content;

(c) Receive CompassList content updates and recommendations on the startups, founders and investors that you have saved to your account;

(d) Save content by sectors and technologies, and receive recommendations on related content;

(e) Highlight and annotate content, which you can save to your account, as well as share on social media;

(f) Bookmark your favourite Insights and save them to your account;

(g) Download content in PDF format;

(h) Listen to our audio content;

(i) Share 10 Premium content items per month with our free access links (each link for single-time use by one recipient only);

(j) Receive personalized CompassList newsletters;

(k) Share our content on social media and via email;

(l) Leave comments on selected content;

(m) Receive invitations to our exclusive events; and

(n) Enjoy exclusive discounts on our products and services.

More information on our Premium subscription plan can be found here

Q: How do I change my Premium subscription plan? Will my Premium subscription fee be prorated if I change my plan?
A:

Should you wish to change your subscription plan, e.g., from monthly to 12-month, or your method of payment, you may go to Manage Subscription in your Account dashboard at any time. Or write in to our customer support team at [email protected]

As a Lister Premium account subscriber, you make full payment via debit or credit card when you opt to subscribe. All subscription payments are NON-REFUNDABLE. You may wish to change your subscription plan when your current plan expires. 

Q: What is a free trial subscription? Do I pay anything during the trial period?
A:

The trial subscription offers you full access to Premium content for a period of 7 days across the CompassList platform on up to 3 devices. 

For more information, please visit our Premium Account Subscription page

You will not be charged for using CompassList.com during the period of your free trial. 

Q: How many times can I get a free trial subscription?
A:

Free trial subscription is offered to allow new and former Premium Lister subscribers to try our products and services. The offer is limited to a one-time use per person.

Free trial eligibility is determined by the Company at its sole discretion and we reserve the right to limit eligibility or duration to prevent any abuse of the free trial offer. We also reserve the right to revoke the free trial and suspend your account in the event that we determine that the user is not eligible for our offer. We may use information such as an account’s registered email address, name and other information used with an existing or recent account holder to determine eligibility. For combinations with other offers, restrictions may apply.

Q: What happens when my free trial subscription ends?
A:

The Company will start charging the full subscription rate on a monthly basis once the free trial period has ended, unless users can demonstrate that they had canceled their subscription prior to the end of the free trial period. 

Your subscription will automatically renew on a monthly basis unless you choose the 12-month subscription option. The subscription fee due for the enrolled plan will be charged on the same credit card or debit card used to sign up for the trial subscription. 

To view the applicable subscription rates, please go to the Manage Subscription section in your Account dashboard. 

You could also go to the Manage Subscription section in your Account dashboard to cancel your subscription at any time during the free trial period.

If you wish to subscribe to our annual plan after the free trial, you can update your subscription details in the Manage Subscription section in your Account dashboard.

Q: Why am I no longer able to access some content when I could before?
A:

We regularly open up selected Premium content items for free access for a limited period. These items include sample database profiles and featured content in our email newsletter. Once that period is over, those content would no longer be available for free access. 

Your Account

Q: Can I access my account on more than one device (computer, smartphone or tablet)?
A:

Yes. You can access your account from up to 3 different devices at any time.

Q: How do I deactivate or delete my account?
A:

Permanent deletion of your account means that you will no longer be able to retrieve your saved content. You will also lose access to the Premium content that you were able to access as  a Premium subscriber. 

1. Click the orange color button on the top banner to go to the account management page

2. Click "My Profile"

3. Scroll down to find "Delete Account" and click "YES, I want to delete my account"

4. Select the reasons of deleting your CompassList account

5. Click "DELETE ACCOUNT" 

Once you choose to delete your account, your account will be deactivated immediately. But it will take 24 hours for your account to be permanently deleted from our system. If you change your mind within those 24 hours upon your request to delete, simply click "I'M STILL A LISTER" button in the email sent to you after your account deletion request or log in again with your email and password to click the "REACTIVATE MY ACCOUNT" button. 

Q: I accidentally deleted my account. How do I recover it? Will my subscription be affected?
A:

You are able to cancel your account deletion within 24 hours of your request. To cancel the deletion, please click "I'M STILL A LISTER!" button in the email that is sent to you after you have asked to delete your account. Or log in with your email and password to click the "REACTIVATE MY ACCOUNT" button within 24 hours. 

Q: I have trouble logging in. What should I do?
A:

Here are some common reasons why people can't log in to CompassList.

You entered a wrong password

Reset your password if you just can't remember your old one. Go to Forgot Password page to request a password reset link. Keep in mind that you'll need access to the email connected to your CompassList account in order to reset your password.

How to reset your password

You have requested to delete your account

Your account will be suspended for 24 hours upon our receipt of your account deletion request. If your account is suspended, you will see a page with the "REACTIVATE MY ACCOUNT" button when you try to log in. 

If you wish to cancel the suspension, you can do so by clicking the "REACTIVATE MY ACCOUNT" button in the webpage or "I’M STILL A LISTER" in the email sent to you after you have asked to delete your account.

Learn more about cancel account deletion

Q: Do I have to verify my email address before using my CompassList account?
A:

Yes, you are required to do so as we would need to verify your identity when you log in and to protect your account.

If you're having trouble confirming your email, try logging in directly to your email service on a Web browser instead of using a separate email program.

Q: How do I change my email address used to register for an account?
A:

Your email address is used to log in to CompassList, to verify your identity and to allow you to receive important emails about your privacy and account. You will not be able to change the email address you used to register. 

If your email account becomes inaccessible or lost, you can contact our support team at [email protected]

Q: How do I reset my password?
A:

If you have forgotten your password, we can send you a link to create a new password and get back into your account.

- Go to Forgot Password page to request a password reset

- Enter your email address connected to your account 

- Click "Send me a link" for a password reset email

- From the email, click “Reset password” and enter a new password twice

- Click “Change password”

 

If you are already logged in to CompassList, you can change your password in your personal settings.

- Go to your Account dashboard

- Click "My profile" 

- Scroll down to find "Change password" 

- Enter your old password and your new password twice

- Click "Change"

Q: I'm not receiving emails from CompassList. What should I do?
A:

If you're not receiving emails from CompassList, check your spam folder.

If you still can't find our emails, try these tips:

- Check your email from the web (directly from Gmail, Yahoo, etc.), rather than an email client (such as Outlook or Thunderbird)

- Edit your email setting

- If you use Inbox by Gmail, check the Social tab

- Make sure you're checking the email address connected to your CompassList account

- Search your inbox for emails from any of our CompassList email addresses

We send emails from:

- [email protected] (for all general emails, news, etc.)

- [email protected] (for all notification emails)

Our emails won’t reach you if you have marked an email from us as spam, or if the emails we send you have bounced. 

If you have tried all of the above steps and you still aren't seeing emails from us, get in touch and we'll help you sort it out.

Q: I want to stop receiving emails from CompassList. What should I do?
A:

If you wish to see fewer emails from us, you can edit your email notifications settings in your Profile or unsubscribe from any CompassList emails by doing the following:

Via the CompassList platform

Log in to your CompassList account and go to "My Profile" page. You can do so by clicking your user ID on the top right corner of the webpage and click “My Profile” from the page shown. 

Click "Email settings" and toggle off. 

Via your email account

Find a newsletter email from CompassList in your inbox.

Scroll down to the bottom of the email and click "Unsubscribe," which will also direct you to the "Email settings" section of your account.

If you aren't seeing the changes after a day or two, or if you're getting emails for an account you didn't create, please contact us at [email protected].

Q: Can I log in with my social media accounts?
A:

Yes, you can. We support log-ins using Facebook, Twitter, LinkedIn and Google accounts.

- Go to https://compasslist.com/login

- Select the social media platform you would like to log in with. 

- When prompted, allow CompassList to access your social media account

If your Twitter account is not associated with any email address, you need to fill in your email address in the next step of registration. This will allow you to receive account notification emails and newsletters from CompassList.  

Premium Features

Q: How can I use the Save and other key features in my Premium account?
A:

Save is a feature exclusive to Premium subscribers.

Follow startups, founders and investors for updated content

The Premium account allows users to save the content of their choice by startups, founders and investors; and receive our content updates and recommendations on those items saved. 

You can simply do this by clicking the “+” icon to add the startup, founder or investor that you wish to follow to My Favorites.

Bookmark Insights articles

As a Premium subscriber, you can bookmark your favourite Insights and save them to your Account. You are also able to highlight sections of the text, annotate them, and share them on social media. You can also view and remove your Saved articles anytime by going to your Account dashboard. 

Save the sectors and technologies that you find interesting

You will be able to save content by sectors and technologies, and receive recommendations and updates on related content. 

Q: How does the gift function work? Will I be able to revoke a gift that I sent?
A:

Lister Premium subscribers can share up to 10 Premium content items per month (starting from the moment of signing up) with our free access links. You can revoke the gifted items if their access links have not yet been opened by the recipient(s). Once you have successfully revoked  a gifted item, you regain one gift credit within the same month. 

Payment

Q: What methods of payment do you accept?
A:

We accept credit/debit cards (VISA, Mastercard, American Express). We take your security very seriously; therefore, trust that your details are safe with us.

Q: Am I able to change my payment method?
A:

Yes. 

- Go to "Manage subscription"

- Click "My plan"

- Click "Edit" in "Payment method" section

Q: How to remove my credit card?
A:

You can do so after your Premium subscription plan has expired. 

- Go to "Manage subscription"

- Click "My plan"

- Click "Remove" in "Payment method" section

Q: How do I use a Promo Code?
A:

CompassList offers Promo Codes for Premium subscription discounts from time to time. To use your Promo Code, after selecting the plan you wish to subscribe to, enter the Promo Code in the "Promo Code" field and hit “Apply.” 

If you have any additional questions about Promo Codes or need further assistance in placing your order, please contact our support team at [email protected]

 

- Check the disclaimer with the Promo Code for any applicable terms and conditions.

- Promo Codes are not transferable.

- Promo Codes may only be used once and cannot be used on subsequent orders.

- No cash or credit back.

- Promo Code must be submitted at the time of order.

- Expired codes are not valid.

- Promo Codes are not valid on previous purchases.

- Limit one per customer.

 

CompassList reserves the right to reject orders using a Promo Code that is in violation of any of the restrictions listed above. For combination with other offers, restrictions may apply. If our system does not accept your Promo Code and you believe you hold a valid code, please contact us at [email protected]

Feedback & Reporting Errors

Q: I noticed wrong information/data on your website content.
A:

At CompassList, we pride ourselves on the accuracy of our information and reporting. Please help us by letting us know of any incomplete or inaccurate information on our website. Rest assured that we will handle every piece of feedback with care. 

You can go to the Contact Us page to write to us. Alternatively, go to the specific profile or Insight article page and scroll down to the bottom of the page to click the "Feedback / Community Contributions" to fill in your comments and questions (if any) on the content. 

We appreciate your feedback.

Cancelation and Refund

Q: I forgot to turn off the auto-renewal function and would like a refund of my subscription charges.
A:

All subscription payments are NON-REFUNDABLE. Please refer to the LISTER PREMIUM ACCOUNT TERMS AND CONDITIONS for more details.

Q: How do I cancel my Premium subscription?
A:

You may cancel your subscription and/or close your Account at any point during the Term of subscription by going to the Manage Subscription section in your Account dashboard, or by writing in to our Customer Support team at [email protected]ist.com. Do note that the cancelation does not entitle you to a refund of the whole or any part of the subscription price paid.

If you still can’t find what you are looking for, please write to us directly

CONTACT US

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