Healthcare data management startup Medigo has partnered the Indonesian Medical Association (Ikatan Dokter Indonesia, or IDI) to launch a full administrative service for private primary care clinics, as the local healthcare sector finds itself overwhelmed by surging demand with the country's adoption of universal healthcare.
Clinics that opt for the service will become part of the Klinik Pintar IDI network. Medigo will provide Klinik Pintar members its clinic management software and network infrastructure, while IDI will handle their audits and other quality assurance processes.
Dr. Daeng M. Faqih, head of IDI’s Board of Directors, said: “There is an increasing number of patients looking to receive treatment at primary healthcare facilities because of the national healthcare coverage scheme, but they face problems such as long waiting times, lack of standardization in quality of care, and manual access to services.
“On the other hand, physicians are also struggling to provide quality care to patients while earning little money and without being supported by the necessary infrastructure,” he added. The challenge extends to clinic owners as well as doctors who also run their own clinics, who struggle with increasing day-to-day administrative tasks as more patients seek treatment.
Clinics wishing to join the network first implement Qlinik, Medigo’s clinic management SaaS. Qlinik lets clinic administrators and physicians store patient medical records, manage inventory, schedule daily tasks and monitor the clinic’s finances online.
After a clinic has digitized its administrative processes using Qlinik, it can join a community of clinic owners and administrators. Medigo will routinely hold business consultations and workshops to help these owners improve their management of clinics. The owners then have the option to become full-fledged Klinik Pintar partners. In the network, IDI plays a supervisory role.
Klinik Pintar clinics will have standardized facilities and branding, including an IDI logo as an assurance of quality, as well as integration with the national health insurance program and access to PasienPintar, a telemedicine app to be launched for patients.
Using the PasienPintar app, patients will be able to directly access their healthcare records from hospitals and clinics that use Medigo’s platform. Most importantly, their records will be portable between the clinics and hospitals in Medigo's network used by the patients. They will also be able to quickly book appointments at hospitals or clinics, reducing queueing times.
The Klinik Pintar IDI program is a “made-in-Indonesia solution for uniquely Indonesian problems in healthcare,” said Medigo CEO and co-founder Harya Bimo.
Medigo plans to open two Klinik Pintar clinics in the Bekasi area within the first month of 2020, and will extend the network to include 1,000 clinics in the next five years. Medigo will also work to integrate at least one hospital for patient referrals whenever they expand to a new area. Currently, Medigo’s systems are used in 10 hospitals within the Greater Jakarta region.