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Customer Service

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  • DATABASE ( 8 )
  • INSIGHTS ( 9 )

Cloud-based SaaS omnichannel customer service center with over 25 integration options, including Salesforce, Zendesk, SugarCRM, Shopify. Ready in minutes and requires only a Web browser. Clients can interact with customers by voice, SMS, video; create automated workflows for seamless data integration, helping business decision-making and improving customer relations.

Large-scale human-quality translation support for B2B integration in online customer service (customer emails, live chats, etc.) in over 70 language pairs and 29 languages, including traditional and simplified Chinese. Combines neural machine translation, NLP and its proprietary Quality Estimation system with the work of its over 100,000 editors globally.

Mars Rabbit is an app that facilitates express checkout and easy payment at retail outlets. It enables shoppers to scan barcodes and pay online without lining up at cash registers. Before leaving, shoppers must go through a special checkout stand where a staff member verifies they paid for their purchases.

UBTECH develops and produces humanoid robots for individual consumers and businesses. Its humanoid Alpha series and STEAM-driven Jimu Robot series were created for in-home use. Service robot Cruzr, portable smart robot Wu Kong and security patrol robot ATRIS were all designed to be used by businesses.

Qiscus provides a software development kit (SDK) to build chat functionality within apps or web pages for customer service or internal staff communications. It also offers a multichannel customer service dashboard that enables businesses to interact and engage with customers directly across multiple social media and chat apps.

B2C lawtech web platform assisting consumers throughout the claims process with airlines, travel agents, banks, IT operators and labor organizations. Customers fill out an online form with claim details and required documentation. The platform filters and groups together similar legal cases. The software manages claims on behalf of clients.

App offering on-demand door-to-door dry cleaning and laundry services. A driver picks up the garments and returns them, cleaned and ironed, within 48 hours. The company differentiates itself with 24h customer-service support via phone, email, WhatsApp and chatbot, guaranteeing a seamless user experience. Beauty and fitness are new verticals.

The venture capital arm of Cisco was established in 1993 in San Francisco and currently has a US$2bn active portfolio. Each year, it invests between US$200-300m from Series A rounds to later investment stages. Cisco Investments has more than 120 companies in its portfolio. It has managed multiple exits and acquisitions, most recently by purchasing customer analytics technology CloudCherry for an undisclosed sum in August 2019. Cisco Investment's recent portfolio investments include healthcare platform Luma Health's US$16m Series B round and big data cybersecurity startup Exabeam's US$75m Series E round.

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